Weeknotes

A small exchange in the team chat this week crystallised something I've been pondering for a while now.

A few months into building components for the design system, I keep returning to a question that predates the code: what are these components actually for? Components are for building interfaces, but...

If services are fundamentally promise-based systems - where capabilities promise performance and resources promise affordance - what happens when promises break? And more troublingly: what happens...

My design systems framework includes events as one of eight core elements, defined following Gärdenfors (2014) as atomic cause-effect triggers with a force vector and a result vector. This definition...

Duncan Stephen's recent post, "Services are verbs combined with nouns", addresses the nouns, verbs best way to describe service ontologies problem, and which I also wrote about in states and services...

Building a design systems framework for data platform products, I keep running into the same architectural decision: should the framework distinguish products from services - and if so, how?

The Design Systems Working Group has been developing a hierarchy of service patterns - from policy down to pixels, mapping how the data products products relate to broader service journeys. That work...

During ethnographic observation on the ward, something small kept catching my attention: the doctors' notebooks. Not the electronic patient record, not the digital dashboard on the screen at the...

This week's focus was on synthesis: taking the observations, interviews, and documentary analysis from recent weeks and developing representations that could communicate the complexity of ward-based...

I've been mapping a data access service - tracing how requests move through the system, where data gets duplicated, transformed, or lost as users progress. The conventional service design toolkit...

This week has been focussed on modelling the data flows and service logic for the registration process that sits between two NHS services: the Data Access Request Service (DARS) and the Secure Data...

This week I began work on what is called the 'registration' part of the NHS Secure Data Environment service. The first thing I inherited was a business process model, produced by a colleague, mapping...

This week a lot of my work has, from a variety of different directions, coalesced around an analysis of the navigation patterns on the old NHS Digital website, where the Secure Data Environment...

This week has involved some user research, exploring the Expression of Interest Form and user onboarding flow for the NHS Secure Data Environment service that I am currently working on.

This week began on Monday with my 1:1 and following that some time completing a little more mandatory training.

This week, whilst continuing to wait for a computer and access to the organisations internal/HR systems, I did some wider reading around NHS patient data flows and the stakeholders, and about the...

This is the first of what I hope will be a regular approach to weeknoting my new role as a Service Designer at NHS England. Weeknoting is something I have followed from afar and wished that I had had...